FAQ
Where is ENIO based?
ENIO is an independent sportswear brand based in Jersey, Channel Islands. All orders are dispatched from Jersey.
Where do you deliver?
ENIO currently delivers to Jersey, the United Kingdom, the Isle of Man and other Channel Islands.
Local delivery is available in Jersey, making it easy for customers on the island to shop with ENIO.
Delivery options, estimated delivery times and any applicable charges may vary depending on your destination. For further information, please refer to our Shipping Policy.
We do not currently offer international shipping outside these destinations.
How long will my order take to be dispatched?
Orders are prepared for dispatch once payment has been successfully confirmed.
During busy periods, product launches or adverse weather conditions, dispatch and delivery times may occasionally be affected.
For estimated delivery times and further information, please refer to our Shipping Policy.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with the available delivery information.
Orders sent using Royal Mail Signed For are confirmed by a signature upon delivery. This service does not provide the same online tracking updates as Royal Mail Tracked services.
Please allow the estimated delivery time for your destination. If you have concerns about your delivery, contact us with your order number.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@eniosportswear.com.
We will do our best to help. However, once an order has been processed or dispatched, changes may no longer be possible. This does not affect any cancellation rights you may have under applicable consumer law.
What is your returns policy?
You have 30 days to return an eligible item, subject to our Returns Policy and applicable consumer rights.
Items must be unworn, unwashed and in their original condition, with original tags and packaging where applicable.
Please read our Returns Policy for instructions, eligibility requirements and further details before returning an item.
Can I exchange an item for another size?
If you need a different size, please contact us at info@eniosportswear.com.
Exchanges depend on current stock availability. We recommend contacting us as soon as possible so we can advise you on the available options.
How do I know which size to choose?
Each relevant product page includes a size guide to help you choose the most suitable fit.
We recommend comparing your body measurements with the size chart before placing your order. Fit may vary depending on the design, fabric and intended style of the garment.
What if I am between two sizes?
If you are between sizes, we generally recommend choosing the smaller size for a closer fit or the larger size for a more relaxed fit.
Always check the individual product description and size guide before ordering.
Will sold-out products be restocked?
Some ENIO products are released in carefully selected quantities, meaning certain styles, colours or sizes may have limited availability.
Restocks are not guaranteed. If you find a product you like, we recommend purchasing your preferred size while it is available.
How should I care for my ENIO clothing?
Always follow the care instructions on the garment label.
To help maintain the fit, colour and performance of your ENIO pieces, we recommend washing them with similar colours and avoiding harsh washing or drying conditions.
Are taxes included in the price?
Prices displayed on our website include applicable taxes where required.
Depending on your location and the applicable regulations, additional charges may apply where relevant. Please review the information displayed at checkout before completing your purchase.
What payment methods do you accept?
Available payment methods are displayed securely during checkout.
Your order will be processed once payment has been successfully confirmed.
What should I do if I receive the wrong or a damaged item?
If you receive an incorrect, damaged or faulty item, please contact us as soon as possible at info@eniosportswear.com.
Include your order number and, where relevant, clear photographs of the issue so we can review it and help resolve the problem.
How can I contact ENIO?
For questions about your order, products, sizing, delivery or returns, contact our customer support team:
Please include your order number whenever your enquiry relates to an existing order.
We will be happy to help.
What does ENIO stand for?
ENIO is built around ambition, discipline and progress.
Our belief is simple:
Make the Impossible, POSSIBLE!
Everything we create is designed for people who keep moving forward, challenge their limits and pursue a stronger version of themselves.
