Politique de retour

At ENIO, we want you to be satisfied with your purchase. If you wish to return an item, please contact our customer support team at info@eniosportswear.com before sending anything back.

HOW TO REQUEST A RETURN

To request a return, please email info@eniosportswear.com with your order number and the reason for your request.

Our team will review your request and provide instructions on the next steps, including the applicable return address and requirements.

Please do not send any items back without contacting us first.

RETURN SHIPPING COSTS

ENIO does not offer free returns. Unless applicable law requires otherwise, customers are responsible for the cost of returning an item.

CONDITION OF RETURNED ITEMS

Items should be returned in their original condition, unworn, unused and with their original tags and packaging where applicable. Items must not show signs of wear, washing or damage caused after delivery.

These conditions do not affect your statutory rights regarding faulty, damaged or incorrectly supplied items.

REFUNDS

Once an authorised return has been received and inspected, we will notify you of the outcome and any applicable refund arrangements.

Refund eligibility and processing will be handled in accordance with our policy and applicable consumer protection laws.

FAULTY OR INCORRECT ITEMS

If you receive a faulty, damaged or incorrect item, please contact info@eniosportswear.com with your order number and a description of the issue. Photographs may help us assess your request more quickly.

NEED HELP?

For all return enquiries, please contact: info@eniosportswear.com

Please include your order number in your email so we can assist you as efficiently as possible.