Conditions d'utilisation

Last updated: 16 October 2026

These Terms of Service govern your use of the ENIO website and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms, subject to any mandatory rights you may have under applicable law.

ENIO is an online sportswear business operating as a sole trader from St. Clement, Jersey, Channel Islands.

For questions about these Terms, please contact info@eniosportswear.com.

1. ABOUT ENIO

ENIO sells sportswear, gymwear, activewear and related products through our online store at https://eniosportswear.com/

We do not currently operate a physical retail store. All orders are dispatched from Jersey, Channel Islands.

2. USE OF OUR WEBSITE

You may use our website only for lawful purposes.

You must not use our website for fraudulent activities, provide false information when placing an order, interfere with the operation or security of our website, or attempt to gain unauthorised access to our systems or customer accounts.

We reserve the right to take appropriate action where our website is misused.

3. PRODUCTS

We aim to display our products, colours, photographs, descriptions, materials and specifications as accurately as possible.

Colours may appear different depending on your screen, device, display settings, lighting and photography. Minor variations in colour, fit, stitching, fabric or finish may also occur.

We reserve the right to update product descriptions, specifications or designs where reasonably necessary. Such changes will not remove any applicable rights relating to products already purchased.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not guarantee that it will remain available.

If a product becomes unavailable after an order is placed, we will contact you where appropriate and arrange a refund for any affected item that we cannot supply.

We reserve the right to limit purchase quantities where reasonably necessary.

5. PRICES AND TAXES

Prices are displayed in the currency shown on our website and at checkout.

Prices may change before an order is placed. The applicable price will be displayed at checkout when you submit your order.

Any applicable taxes included in or added to the price will be indicated where required.

For international orders, customs duties, import taxes or other charges may apply depending on the destination and the applicable arrangements. Where these charges are not included in the checkout total, the customer may be responsible for paying them.

6. ORDERS

When you place an order, you submit a request to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including when:

• A product is unavailable.

• Payment cannot be authorised.

• An obvious pricing or product information error has occurred.

• Fraudulent activity is suspected.

• Shipping restrictions prevent fulfilment.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

7. PAYMENT

Payment must be successfully authorised before an order is dispatched.

The payment methods available for your purchase will be displayed at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments are processed through the payment providers available on our website.

8. SHIPPING AND DELIVERY

All ENIO orders are dispatched from Jersey, Channel Islands.

We ship internationally to destinations where shipping services are available, subject to applicable restrictions.

Available delivery services, estimated delivery times and shipping charges will be displayed on our website or at checkout, as applicable.

Delivery times are estimates and may be affected by postal delays, adverse weather, transport disruption, customs processing or other circumstances outside our reasonable control.

For deliveries using Royal Mail Signed For, delivery is confirmed by a signature. This service should not be confused with Royal Mail Tracked services.

Customers should refer to our Shipping Policy for further information about available services, estimated delivery times and delivery arrangements.

Nothing in these Terms excludes any rights you may have if an order is lost or delivered late under applicable law.

9. INTERNATIONAL ORDERS

Orders dispatched from Jersey may be subject to customs procedures and import requirements in the destination country.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

Where customs duties, import taxes or other charges are not included in the checkout total, these may be payable by the customer.

Customs processing and international transport may cause delays outside ENIO's control. However, this does not affect any mandatory rights or obligations under applicable law.

10. RETURNS

If you wish to return an item, you must contact us at info@eniosportswear.com before sending anything back.

Please include your order number and the reason for your return request. We will review your enquiry and provide the relevant return instructions where applicable.

ENIO does not offer free returns. Customers may be responsible for return postage costs, subject to applicable consumer protection laws.

Please do not send products back without contacting us first.

Where a return is permitted, products should be unworn, unused, unwashed and undamaged, with original tags and packaging where applicable.

Items should be free from marks, odours, makeup, deodorant or other signs of use beyond what is reasonably necessary to inspect them.

These conditions do not override statutory rights relating to faulty, damaged, incorrectly supplied or otherwise non-conforming products.

For online purchases, statutory cancellation or return rights may apply depending on the customer's location and the circumstances of the purchase. Any applicable legal rights will take precedence over this policy.

Please refer to our Returns and Refund Policy for further information.

11. REFUNDS

Where a refund is due, it will generally be issued to the original payment method unless otherwise agreed or required by law.

Refund processing times may depend on your bank, card issuer or payment provider.

The treatment of original shipping charges and return postage will depend on the circumstances of the return and applicable law.

For further assistance, please contact info@eniosportswear.com.

12. FAULTY, DAMAGED OR INCORRECT PRODUCTS

If you receive a faulty, damaged or incorrect item, please contact info@eniosportswear.com.

Include your order number, a description of the issue and photographs where appropriate.

We will review the issue and explain the available next steps in accordance with applicable law.

Nothing in these Terms limits your mandatory consumer rights regarding faulty or incorrectly supplied products.

13. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at info@eniosportswear.com.

We may be able to cancel an order before it has been processed or dispatched.

If an order has already been dispatched, you may need to follow the applicable return or cancellation procedure.

This section does not affect any statutory cancellation rights that apply to your purchase.

14. PROMOTIONS AND DISCOUNT CODES

ENIO may offer promotions, discounts or promotional codes from time to time.

Individual offers may be subject to additional terms, including restrictions on products, locations, quantities or validity periods.

Unless stated otherwise, discount codes cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to correct promotional errors or withdraw an offer where reasonably necessary, subject to any obligations arising from orders already accepted and applicable law.

15. INTELLECTUAL PROPERTY

The ENIO name, logo, branding, graphics, product photography, designs, written content and other original website materials are protected by applicable intellectual property laws.

The ENIO logo is registered as a trademark in the United Kingdom.

Unless otherwise stated, ENIO owns or is authorised to use the content displayed on our website.

You may not reproduce, distribute, modify, publish or commercially use our intellectual property without prior written permission.

16. WEBSITE ACCURACY

We aim to keep our website accurate and up to date.

Occasional errors may occur in product descriptions, prices, measurements, photographs, availability, promotions or shipping information.

Where an error materially affects an order, we will take appropriate steps to resolve it in accordance with applicable law. If an order must be cancelled, any amount paid for the cancelled order will be refunded.

17. SIZING AND FIT

Our size guides and fit recommendations are provided to help customers choose an appropriate size.

Fit may vary depending on body shape, garment design, fabric and personal preference.

We recommend reviewing the relevant size guide and product description before placing an order.

Size guides are provided for guidance and do not affect your rights if a product is faulty or does not conform to its description.

18. THIRD-PARTY SERVICES

Our online store relies on third-party services, which may include Shopify, payment providers, postal services and technology providers.

We are not responsible for temporary service interruptions caused by third parties outside our reasonable control. However, this does not exclude any responsibility that cannot lawfully be excluded.

19. EXTERNAL LINKS

Our website may contain links to third-party websites for convenience.

ENIO does not control these websites and is not responsible for their content, availability or privacy practices.

We encourage customers to review the relevant terms and privacy policies before using third-party services.

20. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any liability where doing so would be unlawful.

Subject to applicable law, ENIO is not responsible for indirect or consequential losses that are not reasonably foreseeable or otherwise recoverable under the circumstances.

Nothing in these Terms excludes or limits mandatory consumer rights, statutory remedies or other protections that apply to your purchase.

21. EVENTS OUTSIDE OUR CONTROL

Events outside our reasonable control may affect our ability to fulfil orders or meet estimated delivery times.

These events may include severe weather, storms, ferry or flight cancellations, postal disruption, customs delays, natural disasters, industrial action, government restrictions or major technical failures.

Where possible, we will take reasonable steps to minimise disruption and keep affected customers informed.

This section does not remove any legal obligations that continue to apply in such circumstances.

22. PRIVACY

We handle personal information in accordance with our Privacy Policy.

Our website may also use cookies and similar technologies as described in our applicable cookie notices and privacy settings.

Please review our Privacy Policy for details about the information we collect, how we use it and the rights available to you.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, products, services or legal obligations.

The latest version will be published on our website with an updated date.

Changes will apply from the date specified in the updated Terms, subject to any applicable legal requirements. Changes will not retrospectively remove rights relating to existing orders.

24. GOVERNING LAW

These Terms are governed by the laws of Jersey, Channel Islands, subject to any mandatory consumer protection laws that apply to customers in their country of residence.

Nothing in these Terms is intended to deprive customers of rights that cannot legally be excluded or restricted.

25. CONTACT US

If you have any questions about these Terms of Service, please contact:

ENIO Sportswear

St. Clement, Jersey, Channel Islands

Email: info@eniosportswear.com

Website: https://eniosportswear.com/