Privacy policy

Last updated: 16 October 2026

At ENIO Sportswear (“ENIO”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit eniosportswear.com, make a purchase, contact us or otherwise interact with our website.

ENIO is based in Jersey, Channel Islands. We handle personal information in accordance with applicable data protection laws, including the Data Protection (Jersey) Law 2018 and, where applicable, UK and EU data protection legislation.

1. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our website and services.

Information you provide to us

When you place an order, contact us or subscribe to our newsletter, we may collect:

• Your name.

• Billing and delivery addresses.

• Email address and telephone number.

• Order details, purchased products and order history.

• Information you provide when contacting customer support.

• Marketing preferences and newsletter subscription status.

Payment information

Payments are processed by the payment providers available at checkout. These providers handle the payment information required to authorise and process your transaction.

We may receive payment-related information, such as payment status and transaction references. We do not intentionally store full payment card details on our own systems, although payment providers may securely retain information in accordance with their own policies.

Information collected automatically

When you visit our website, we or our service providers may collect information such as:

• Your IP address and approximate location derived from it.

• Browser type, device information and operating system.

• Pages viewed, products viewed and interactions with our website.

• Referral sources and information about how you navigate our store.

• Cookie identifiers and similar online tracking information, where applicable.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• To process, confirm and fulfil your orders.

• To arrange delivery and provide order-related updates.

• To process payments, refunds and customer service requests.

• To respond to enquiries and resolve complaints.

• To maintain, operate and improve our website and shopping experience.

• To protect our business, detect fraud and prevent unauthorised transactions.

• To comply with applicable legal, accounting and tax obligations.

• To send marketing emails about new products, offers and promotions where permitted by law and in accordance with your preferences.

• To understand how customers use our website and measure the effectiveness of our marketing, subject to applicable consent and privacy requirements.

We only use personal information where we have an appropriate legal basis to do so, such as fulfilling an order, complying with a legal obligation, obtaining your consent or pursuing legitimate interests where permitted by law.

3. MARKETING COMMUNICATIONS

We may offer you the opportunity to subscribe to ENIO newsletters and promotional emails.

If you subscribe, we may send you information about new collections, products, promotions and other ENIO news.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us at info@eniosportswear.com.

Where consent is required, we will obtain it before sending marketing communications. We will not sell your personal information to third parties for their own marketing purposes.

Unsubscribing from marketing emails will not prevent us from sending essential communications about your orders, payments or customer service enquiries.

4. HOW WE SHARE YOUR INFORMATION

We may share personal information with trusted service providers when necessary to operate our business and fulfil your requests.

These may include:

• Shopify: our e-commerce platform, which powers our online store.

• Payment providers: to process and verify payments and help prevent fraud.

• Delivery and postal services: to deliver your orders and provide relevant delivery information.

• Website and technology providers: to maintain our website and support its functionality.

• Marketing and analytics providers: to support communications, understand website performance and measure marketing effectiveness, where applicable.

• Professional advisers and public authorities: where necessary to comply with legal obligations, protect our rights or respond to lawful requests.

These organisations may process personal information in accordance with their own privacy policies and the arrangements governing their services.

We do not sell your personal information to third parties for their own marketing purposes.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the store, remember preferences, improve functionality, understand website usage and support advertising where applicable.

Some cookies are necessary for the website and checkout to function. Other cookies, including certain analytics and advertising cookies, may require your consent depending on the applicable law.

You can manage available cookie preferences through our website's cookie banner or privacy settings, where provided. You may also be able to manage cookies through your browser settings.

Disabling certain cookies may affect some website features.

6. INTERNATIONAL DATA TRANSFERS

Because ENIO operates through an online store and uses third-party service providers, your personal information may be processed or stored in countries outside Jersey, the UK or the European Economic Area.

Where applicable data protection laws require safeguards for international transfers, we will take appropriate steps to ensure that your personal information receives the required level of protection.

7. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

We limit access to personal information to what is reasonably necessary for the relevant business purposes and work with service providers that support the operation of our online store.

8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records and meeting legal obligations.

The retention period depends on the type of information, the reason it was collected and any applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable law.

9. YOUR PRIVACY RIGHTS

Depending on the applicable law and the circumstances, you may have the right to:

• Access: request a copy of the personal information we hold about you.

• Rectification: ask us to correct inaccurate or incomplete information.

• Erasure: request deletion of your personal information in certain circumstances.

• Restriction: request that we limit how we use your information in certain circumstances.

• Data portability: request a copy of certain information in a commonly used, machine-readable format where applicable.

• Object: object to certain types of processing, including direct marketing.

• Withdraw consent: withdraw consent where we rely on it to process your information.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction or accounting records to meet legal obligations.

To exercise your rights, please contact info@eniosportswear.com. We may need to verify your identity before responding.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

If you follow a link to another website, its privacy practices and policies will apply to your use of that service. We encourage you to review the relevant privacy policy before providing personal information.

ENIO is not responsible for the privacy practices of independent third-party websites.

11. CHILDREN'S PRIVACY

Our website is intended for customers who are legally able to make purchases under the applicable laws.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable legal requirements.

Any updates will be published on this page, together with the revised “Last updated” date.

We encourage you to review this page periodically to remain informed about how ENIO handles personal information.

13. CONTACT US

If you have any questions about this Privacy Policy, how we use your personal information or how to exercise your privacy rights, please contact us:

ENIO Sportswear

Email: info@eniosportswear.com

Website: https://eniosportswear.com/

Please include sufficient information in your enquiry for us to understand and respond to your request.